The decision
Prepare two de-identified scenarios from the actual job. For reception, ask the candidate to reschedule an appointment while following your cancellation policy. For billing support, ask them to explain how they would document a payer follow-up and route an unresolved issue.
What to compare
Use the same scoring notes for every interview: clarity, accuracy, system familiarity, escalation judgment and written documentation. Do not give candidates real patient records for an unpaid interview task. The objective is to see how they work with instructions, not how confidently they improvise clinical advice.
Before you commit
Finish by confirming hours, language requirements, equipment arrangements, reporting lines and the first week's training schedule. A provider's promise of fast matching is separate from the time your practice needs to grant access and supervise onboarding.