What to check
Confirm the proposed working window, time-zone handling, holidays and absence arrangements. A US address is not evidence of continuous US-hours staffing. Round-the-clock shared answering is different from a dedicated scheduled seat.
What counts as evidence
We distinguish a public statement from independent verification. A provider’s service or pricing page is evidence of what it advertises. It does not establish the performance of a particular candidate or the terms of your future contract.
What to ask next
Request the relevant written terms and test the proposed arrangement against your workflow. Keep the dated answer with your shortlist. If public information is missing, ask the provider rather than treating an empty field as a negative finding.